Putting up the tent wasn’t easy, so I was grateful that my friend and my sister were there to help me.
Our plan was originally to rent a tent from Disney as their website says you can rent tents and cots for a fee, but I couldn’t find any clear information on how to do that.
When I contacted a cast member via online chat, he told me that Disney rents tents but doesn’t set them up, and he couldn’t tell me how to rent the tent or how much it would cost. Instead, he provided me with a phone number to call.
I called the number and was on hold for an hour. I then contacted a cast member who said he didn’t believe Disney offered tent rentals, then moved me to another line. After another 30 minutes of waiting, another cast member told me that Disney doesn’t rent tents.
With that in mind, I bought an “easy to pitch” tent before my trip and brought it with me.
Unfortunately, I still struggled. Despite the number of times I read the instructions and watched videos online on how to put the tent together, it just didn’t go my way.
Insider reached out to Disney for further clarification on its tent rental policies, but did not immediately respond.