Don’t waste your money: no loaner cars
Is your car heading to the workshop for a repair under warranty or a recall? You might assume that you will get a free loan. Not these days.
This is another consequence of the supply chain shortage, no loaner cars. Amy Fredericks knows this all too well. “It’s eight weeks later and I still don’t have a vehicle,” Fredericks said. His 2017 Hyundai has been in the shop for two months, awaiting a recall repair.
“The problem I have is that there are no loaner cars to give to anyone, and I’m supposed to do it myself,” Fredericks said. The dealership said they’d try to refund her but… “I’ve had prices ranging from $50 to $120 a day, which add up to over a thousand dollars at that point.”
It used to be that when your car was in the shop for a repair, the service manager would walk you out front and hand you the keys to a shiny new loaner car. But given what’s going on in the auto market these days, these loaner cars are becoming harder and harder to find.
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“Generally, I don’t know of any law that says they have to give you a loaner car on a recall,” said Will Ourand, auto litigation attorney at Newsome Melton Law. He says customers are facing two problems right now, spare parts shortages and dealerships selling loaner cars, due to the shortage of new cars.
He adds that dealerships don’t owe you a free loan. So his advice, make sure they have spares before you leave your car there. “Look around to see if there are other dealers to see if they have the part available. Sometimes you can call the manufacturer and meet up somewhere,” Ourand said.
After contacting Hyundai, they found Amy a free lender. She just wishes they could do that for everyone. “This is a warranty issue that they need to help their customers with a little more than they do,” Fredericks said.
So ask lots of questions before making that appointment, so you don’t waste your money.